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Refund and Returns Policy

Refund Policy

At Keemum’s we strive to provide our customers with the finest quality teas, including Keemun, matcha, and coffee. However, we understand that there may be occasions where a refund is necessary. Please read our refund policy carefully to understand your rights and responsibilities when it comes to refunds.

Conditions for Refunds:

  1. Damaged or Defective Products:
    • If you receive a damaged or defective product, please contact us within [number of days, e.g., 3 days] of receiving your order.
    • We may request photographic evidence of the damage or defect to process your refund.
    • Once we have verified the issue, we will offer you a full refund or a replacement of the product, whichever you prefer.
  2. Incorrect or Incomplete Orders:
    • In the rare event that you receive an incorrect item or your order is incomplete, please notify us within [number of days, e.g., 3 days] of receiving your order.
    • We will rectify the error promptly by sending you the correct item(s) or completing your order.
    • If the correct item is unavailable, we will issue you a full refund.
  3. Unsatisfactory Product:
    • If you are unsatisfied with your purchase for any reason, please contact us within [number of days, e.g., 14 days] of receiving your order.
    • To be eligible for a refund, the product must be unused and in its original packaging.
    • Upon receiving the returned product, we will issue you a refund for the purchase price, excluding shipping costs.
    • Please note that the customer is responsible for return shipping fees unless the return is due to our error.

Conditions for Refund Requests:

  1. Proof of Purchase:
    • To request a refund, you must provide proof of purchase, such as your order number or receipt.
  2. Timely Notification:
    • All refund requests must be made within the specified timeframe mentioned above for each condition.
  3. Condition of Returned Products:
    • Products being returned must be in their original condition, unused, and in the original packaging.

Non-Refundable Items:

  • Perishable Goods: Due to the nature of our products, perishable items such as opened Keemun tea, matcha, or coffee cannot be returned for a refund.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Refund Process:

  • Once your refund request is approved, we will process your refund within [number of days, e.g., 7 days] of receiving the returned product.
  • Refunds will be issued to the original payment method used for the purchase.

Contact Us: If you have any questions about our refund policy or need assistance with a refund, please contact our customer service team at [customer service email or phone number].

Note: Kemmum reserves the right to amend or update this refund policy at any time without prior notice. Please review this policy periodically for any changes.

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